UTSC 2018-10 - ITSM Consulting and Cherwell Service Management Professional Services

Address:
University of Toronto Scarborough
1265 Military Trial
Toronto, Ontario
Canada M1C 1A4
 
Description:
This Request for Proposals (“RFP”) is an invitation by Information and Instructional Technology Services, at the University of Toronto Scarborough on behalf of The Governing Council of the University of Toronto (the “University”) to prospective proponents to submit Proposals for the provision of ITSM consulting and Cherwell implementation professional services as further described in Part 2 – The Deliverables (the “Deliverables”).
 
Tendering Website:
Suppliers will find the complete tender document at:  https://www.merx.com/
Pricing and Payment Terms are available on the MERX website.
 
Procurement Method:
Open tender whereby all interested suppliers may submit a response.
 
Estimated Quantities:
Available within the tender document.
 
Submission Details:
Suppliers shall submit their response using Bonfire at:  https://utoronto.bonfirehub.ca/opportunities/14995
 
Submission Deadline:
See closing date below.
 
Public Opening:
No Applicable
 
Conditions for Participation:
Proponent must deliver Cherwell Implementation Services using in-house employees. Subcontracting of ITSM Consulting portion of the RFP is permitted. However, the selected Proponent remains the single point of contact for the project and solely responsible for the performance of its subcontracted partner. Having successfully implemented ITSM in at least one University or College environment within the US or Canada.
Information available in the tender document.
 
Mandatory Submission Requirements
Submission Form – Appendix B
Rate Bid Form – Appendix C
Reference Form – Appendix D
Complete Submission requirements are provided within the tender document.
 
Scored Submission Requirements:
Experience and Qualifications – 25 points
IT Service Management – 20 points
Cherwell Service Management – 30 points
Pricing – 25 points
Demonstration - 10
 
This Procurement is covered by:
Chapter 5 of the Canadian Free Trade Agreement
Chapter 9 of the Ontario-Quebec Trade and Cooperation Agreement
 
Time-Frame for Delivery/Duration of Agreement:
First Quarter 2019
Details in the tender document.
 
Negotiation:
At the end of the evaluation process, the University of Toronto Scarborough may identify one or more proponents with whom it wishes to enter into negotiations, by written notification.
 
Responses must be submitted in English.
 
Proponents should note that information contained within this notice is subject to change.  Proponents are encouraged to download the tender document which contain the most current information.
 
If there is a conflict between the tender document and this Tender Notice, the tender document will take precedence.