1000254069 - NATIONAL NURSE SCHEDULER (NNS)

The objective of the contract is to ensure that ISC obtains an NNS that is secure (Protected A), bilingual (English and French) and accessible to all pertinent FNIHB staff that are essential in ensuring that HCPs, with the required qualifications, are scheduled and present, in the Health Facilities when needed.

One of the mandates of ISC, FNIHB is to improve access to high-quality services and the well-being of Indigenous Peoples in communities across Canada. FNIHB is also mandated to ensure the availability of, or access to, health care services for Indigenous communities.

In order to achieve this, FNIHB requires an NNS (utilized by Alberta, Manitoba, Ontario, and Québec regions and Nursing Relief Coordination Unit-NRCU) for HCPs providing services in northern communities. Based on departmental/ operational requirements, Saskatchewan and Atlantic regions may also be included in the scope of this project.

In addition to enhancing ISC, FNIHB’s ability to deliver its mandate, NNS will allow ISC to be more agile and responsive to patient care by optimizing the workforce in a cost-effective manner. As well, NNS must have the ability to perform analytics and generate comparison(s), historical and operational reports.

NNS will be pivotal in supporting the provision of safe and quality health care services in Health Facilities by ensuring the right staff are deployed to the correct location at the right time. The importance of HCPs and clinical staff to have ongoing access to a national, easy-to-use scheduling system cannot be overemphasized, and will be achieved with the deployment of NNS. This aligns with the following principles within the Departmental Results Framework:

• Health/ Departmental Result 3 – Indigenous Peoples have access to quality federally-funded health services; and,
• Children and families/ Departmental Result 4 – Indigenous Peoples are culturally safe and socially well.

Key stakeholders (of NNS) include, but are not limited to:

• HCPs - who provide services at Health Facilities and would rely on NNS for their itinerary;
• Nurse Management/ Nurses-in-Charge (NICs)/ Schedulers - who perform clinical and management-related responsibilities and schedule the HCPs;
• Data Team - who need to produce regular and required staffing reports;
• Travel Team - who enter HCP travel arrangements into NNS and make changes as needed;
• FNIHB (senior management) - who need to ensure that the FNIHB mandate is delivered; and,
• Indigenous Peoples/ clients - whom FNIHB provides health care services to.

The scope, or work, that is required to complete this procurement/ project includes the following stages:
• Acquisition (of NNS);
• Training;
• Implementation;
• Migration;
• Development;
• Testing;
• Phased-in/ agile “Go Live”; and,
• Continued support/ technical assistance and guidance.