2018-008-LK - Early Out Pre-Collect Program

Procuring Entity: Ryerson University
 
Address:
Ryerson University
Purchasing Services
350 Victoria Street
Toronto, Ontario
Canada, M5B 2K3
 
Description:
This Request for Quotation (RFQ) is an invitation to prospective Proponents to submit a quotation for an Early Out Pre-Collect Program for Ryerson University.
 
This program will target students with a current balance over $100.00 and 31 to 120 days past due. Students will remain in the early-out program until their balance becomes current or falls under the $100.00 threshold. It will provide basic information to the student requesting that they contact our collections team to discuss their account(s) and will include up to two (2) email communications and two (2) voice mail communications.   All communications with students to be delivered automatically either by dialler technology or automated emails blasts
 
 
Tendering Website:
Suppliers will find the tender documents at: https://www.merx.com/
Pricing and Payment Terms are available on the MERX website.
 
Procurement Method:
Open tender whereby all interested suppliers may submit a response.
 
 
Estimated Quantities:
Available within the tender document.
 
Submission Details:
Suppliers shall submit their response using Bonfire at: http://ryerson.bonfirehub.ca
 
Submission Deadline:
See Closing Date below.
 
Public Opening:
Not Applicable.
 
Conditions for Participation:
INSURANCE
11.1 The Supplier shall carry at all times during the performance of the Services, including any warranty period at its own cost and expense, the following minimum insurance:
a) Commercial General Liability Insurance against third party bodily injury (including death), personal injury and broad form property damage (including loss of use) and including products and completed operations liability and blanket contractual liability for an amount of not less than five million dollars ($5,000,000.00) per occurrence. Such insurance shall include a cross liability and severability of interests clause and an endorsement naming Ryerson University, its governors, trustees, officers and employees as an Additional Insured;
b) Standard automobile insurance for all vehicles owned, licensed or leased by the Supplier and non-owned automobile insurance, where required, for an amount of not less than two million dollars ($2,000,000.00), per occurrence for each type of coverage. Where the non-owned automobile insurance coverage is provided within a general liability policy, a separate policy is not required;
c) Professional liability insurance for an amount of not less than two million dollars ($2,000,000.00) per claim covering actual or alleged acts, errors or omissions committed by the Vendor, its agents or employees, arising out of the performance of this Agreement. This insurance policy is required to be maintained throughout the Term of the Agreement and for a period of twenty-four (24) months after the completion of the Services;
d) Computer Security and Privacy Liability of a minimum of $2 million covering actual or alleged acts, errors or omissions committed by the Vendor, its agents or employees. The policy shall also extend to include, but not be limited to, the intentional, fraudulent or criminal acts of the Vendor, its agents or employees. The Vendor shall be responsible for all claims expenses and loss payments within the policy deductible or self-insurance retention. If the policy is subject to an aggregate limit, replacement insurance will be required if it is likely such aggregate will be exceeded. Such insurance shall be subject to the terms and conditions and exclusions that are usual and customary for this type of insurance.e) In addition to the coverage requirements above, such policy shall provide extended reporting period with respect to events which occurred but were not reported during the term of the policy or ongoing coverage is maintained.
e) Such other types of insurance as would be carried by a prudent person or as Ryerson may from time to time require, having regard for the nature of the Services and its location.
11.2 All policies of insurance are to provide for thirty (30) days’ written notice to Ryerson prior to any cancellation, material changes or amendments restricting coverage of any policy or policies.
11.3 The Supplier shall provide a Certificate of Insurance to Ryerson as set out and required in Sections 11.1 and 11.2 above.
 
Mandatory Submission Requirements:

1.  Appendix ‘A’ – Proponent Acknowledgement Form 

1. Appendix ‘B’ Pricing Form

• Chapter 5 of the Canadian Free Trade Agreement
• Chapter 9 of the Ontario-Quebec Trade and Cooperation Agreement