RFP-305 - SAP SuccessFactors Professional Services

The IESO procured SAP SuccessFactors in 2014 to replace a manual system of collecting and storing human resources information. As part of the implementation process, IESO staff worked together with a SAP certified partner to automate internal processes and to ensure a smooth and successful transition to the new Human Resources Information System (“HRIS”) based on SAP SuccessFactors.
 
The modules currently available in IESO’s SuccessFactors instance allow IESO employees to access their personal and job information, provide managers the ability to initiate actions through self-service and enables administrators to manage maintenance of day-to-day activities.
 
In order to continue leveraging the functionality of the suite of modules within the current HRIS, the IESO is seeking the services of a certified SAP Partner to provide expert, leading practice consultancy, and technical support services including integration and interface support for all SAP SuccessFactors modules.
 
The Service Provider should have advanced technical expertise and skill sets necessary to determine how the modules in SuccessFactors are configured and integrated as well as the ability to understand the complex business rules that were developed previously by SAP certified partners for the purposes of automation.
 
The Service Provider will be expected to provide:

• application maintenance services and configuration of SuccessFactors modules to implement new functionality and enhancements;
• technical integration support for interface functionality with downstream systems;
• on-going support to ensure acceptable data feeds and the maintenance of configurations, customizations, business rules, and integration platform design that have several customized interfaces developed specifically for the IESO.