Basic Information

Reference Number

0000171812

Issuing Organization

Independent Electricity System Operator

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-244

Title

IT Service Management Solution & Process Implementation

Source ID

PP.CO.ON.252435.C104961

Details

Location

Canada, Ontario, Toronto

Delivery Point

Canada, Ontario, Toronto

Purchase Type

Duration: 5 years
Option: Up to five additional one-year extensions

DescriptionA - Previous Amendment

This RFP is an invitation by the IESO to prospective Proponents to submit proposals for the provision of the goods and/or services described in Appendix C, namely:

An IT Service Management (ITSM) solution;
Implementation of the ITSM solution, ITSM processes and CMDB data model; and
Ongoing maintenance & support for the ITSM solution.

Dates

Publication

2020/02/28 10:29:52 AM EST

Bid Intent

Not Available

Question Acceptance DeadlineA - Previous Amendment

2020/04/14 03:00:00 PM EDT

Questions are submitted online

Closing DateA - Previous Amendment

2020/04/30 03:00:00 PM EDT

Contact Information

Stephan Warywoda

stephan.warywoda@ieso.ca

Generic Inbox

rfp.info@ieso.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

Proponents must submit their responses by email to the IESO Contact listed within the documents. The IESO will not accept responses submitted directly to www.merx.com. Proponents should refer to Part 4 of the RFP for further instructions.

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