RFP2018-P00292 - Alternate Business Continuity Site Services

eHealth Ontario’s services are relied upon throughout the province of Ontario for health care of its citizens. It is important that eHealth Ontario can provide continuity of the delivery of its mandated mission critical services in situations where access to the primary sites is interrupted due to foreseen or unforeseen events or circumstances such as: large unplanned IT and telecom outages; acts of terrorism; interruptions in utilities; adverse weather or natural disasters; civil unrest; or acts of war.
eHealth Ontario is looking for a business continuity facility outside of its offices located in the Yonge and College area.
This RFP describes the expected services and the requirements for a business continuity facility (the “Alternate Site”) where eHealth Ontario Personnel will work from to ensure continuity of services.

1.1Description of Services
 
This section provides a description of the Services. Detailed description of the requirements for the Services are provided in Appendix C (Mandatory Requirements Form) and Appendix D (Rated Criteria Form).

1. 24x7 access to a dedicated secure site that is located on a separate power grid from eHealth Ontario offices and approximately 30 km or more (by road) from the downtown Toronto location of Yonge and College Streets, with redundant power feeds, and backup power.
2. A dedicated, card access workspace with individual workstations Seats for 40 eHealth Ontario Personnel.
3. Provision of standard level support of 48 hour turn around for facilities, network connectivity and power supply while maintaining redundancy. In case of an unforeseen event, upon notification from eHealth Ontario of an event, the Vendor will increase support level to a 4 hour turnaround for the duration of the event.
4. On site secure storage location for eHealth Ontario assets; and
5. Secure cloud service for file storage.